By Bruce W McCollum
Be Careful Allowing the Socially Immature to Destroy Your Business
A socially immature person cannot grow due to fighting to avoid criticism, is likely prone to feel criticized and quick to bully others, runs from challenges which complicates problems, and may have an inflated view of oneself and one's abilities and an ignorance of personal weakness which also stands in the way of personal and professional development. If they are sociopathic, some may even be insensitive to the needs and feelings of others. Some struggle just to pretend to care about other people.
In the care business - case management, assisted living, home care, etc. - these personality types can ruin your business model and cause you significant loss.
Let's be clear we are all managing some level of emotional struggle. Humans are complex and we are all affected by experiences - grief, loss, violations of our privacy and environments, disloyalty of trusted companions, business and personal failures and much more - and it is maturity which helps us to progress beyond it.
As you recruit and develop personnel you must collectively work together to be responsive to problems in the business, patient when waiting for plans and solutions to catch on, quick to respond to criticism and focused on regulatory compliance.
The right mix of ingredients will relieve much anxiety. Just be sure the right people are in the right places and the immature have time to develop before taking on key roles.
Judgmental behavior and suspicious behavior on the part of management is also improper. People have to be given a chance to demonstrate how they will respond to certain things. What is important is that we establish expectations and observe to what extent staff works to live up to them.
Interactions with customers and clients is an area of grave concern. These relationships need to be nurtured and must be managed by someone who gets how valuable relationships are. Those who find burning bridges no big deal or who take a selfish approach to all that life is supposed to be will never help you solve problems. Instead they will create more and damage relationships with people you need.
An employer can do things to heighten maturity by ensuring the right work environment exists. Show with your behavior what you expect and most will follow.
In addition the response of your staff to certain operational challenges, i.e. solution focused or drama focused - will be largely determined by the example you set. Will you do that?
Thanks for allowing me to share.
Bruce McCollum assists in arranging care as part of his role with American Case Management & Education Services, Inc. and authors training products for the care industry via Direct Care Training & Resource Center, Inc. He writes on entrepreneurial critiques for care driven entrepreneur and clinical competence.
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